Privacy Policy

1. Information we collect

Winstone Connect collects lead contact details (name, phone number, company, notes), call recordings, WhatsApp interaction logs, and agent activity timestamps. All data is entered by authorised users or ingested automatically from connected agent devices.

2. How we use your data

• Manage and assign sales leads across the tele-sales floor.
• Record, transcribe and analyse cellular calls for quality assurance.
• Generate performance dashboards, billing summaries and AI coaching insights.
• Maintain an audit trail of customer communications.

3. Storage and security

Data is stored in encrypted cloud databases and private object storage. Access is controlled through role-based permissions and server-verified PIN tokens. Call recordings are kept in a private bucket and are only accessible to authorised agents and executives.

4. Data sharing

We do not sell or share lead, agent or call data with third parties. AI transcription and analysis is processed through the platform's managed AI gateway; raw recordings are not exposed publicly.

5. Retention and deletion

Call recordings and interaction logs are retained for as long as the account requires them for compliance and coaching. Administrators may request deletion of records at any time; deletion will permanently remove the record and any associated private audio file.

6. Your rights

Depending on your jurisdiction, you may have the right to access, correct, export or delete personal data. Please contact the system administrator or the data controller listed below to exercise these rights.

7. Contact

For privacy-related questions, contact the Winstone Connect administrator at support@winstonebd.com.