Terms of Service

1. Acceptance of terms

By accessing or using Winstone Connect (the "Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Description of service

Winstone Connect is a tele-sales operations system that provides lead management, agent assignment, call/WhatsApp logging, audio transcription, AI coaching insights and billing summaries. The Service is provided on an "as is" and "as available" basis.

3. User accounts and roles

Access is granted through role-based controls: Sales Agents, Team Coordinators and Executive Authorities. You are responsible for keeping your PIN and device secure. The master PIN and server tokens must not be shared outside authorised personnel.

4. Acceptable use

• Use the Service only for lawful sales and customer-service purposes.
• Do not upload malicious files, spam or unrelated content.
• Obtain any legally required consent before recording calls.
• Do not attempt to bypass access controls or access data you are not authorised to view.

5. Data ownership and confidentiality

You retain ownership of the customer and business data you enter. Winstone Connect processes and stores this data on your behalf. We will not use your data to train public models or disclose it to unauthorised third parties.

6. Billing and carrier costs

Estimated carrier costs shown in the Service are calculated from connected call duration and an editable per-minute rate. These estimates are for internal planning only and do not replace actual invoices from your telecom provider.

7. Limitation of liability

To the fullest extent permitted by law, Winstone Connect and its developers are not liable for indirect, incidental or consequential damages arising from your use of the Service, including data loss, revenue loss or compliance penalties.

8. Changes to terms

We may update these terms from time to time. Continued use of the Service after changes are posted constitutes acceptance of the revised terms.

9. Governing law

These terms are governed by the laws of Bangladesh. Any disputes shall be resolved in the courts of Dhaka, Bangladesh.

10. Contact

For questions about these terms, contact support@winstonebd.com.